Experience level: Associate
Experience required: 4 Years
Education level: Bachelor’s degree
Job function: Information Technology
Industry: Financial Services
Total position: 1
Relocation assistance: No
Visa : Only US citizens and Green card holders
JOB DESCRIPTION:
- The Systems Engineer role is responsible for providing technical support for various applications and systems within client's production, QA, PSE, DEV, and test environments.
- The role will implement all aspects of the operating procedures within a predefined shift pattern. This role works closely with our Infrastructure teams and our internal and external business clients to resolve and raise technical support incidents where vital.
RESPONSIBILITIES:
- Support applications by providing monitoring, application, and system support for client's production, QA, PSE, DEV and test environments
- Provide 24x7 support for event monitoring, incident triage and critical issue; Perform level 1 and 2 support for Mainview MQ & CICS products
- Provide support to all environments on a shift basis, handling any activity for any environment as required; anticipate in disaster recovery tests (on weekends); Coordinate weekend activities for testing and installation of all system and application hardware and software changes.
- Provide access administration for application access to client's various production, QA, PSE, DEV and test environments and applications
- Provide lead management support in maintaining the host operating system on Mainframe, UNIX, and Windows environments
- Provide oversight on IPLs, console activity and HMC activity
- Provide support and assistance with autosys jobs/boxes, mainframe scheduling activities and auto operator commands on UNIX/LINUX servers
- Identify and implement efficiencies and improvements to standard processes and procedures
- Contribute to projects by performing task work you're doing and ensuring permit-to-operate (PTO) guidelines are met.
- Provide support for organizational change approval, execution for client's data center services
- Support automation by making recommendations for optimizing and streamlining daily functions and daily batch cycles.
QUALIFICATIONS:
- Minimum of 4 years of related experience
- Bachelor's degree preferred or equivalent experience
- Experience with some or all of the below:
- IBM z/OS, JES2, MVS
- IPLs using HMC
- CA1/7/11/CA Scheduler and JCL
- Distributed Autosys VTAM, NETVIEW, TSO/ISPF and Service now
- Alert management using Service Now and Splunk dashboards
- Windows, UNIX & LINUX OS, a plus
- Solid background in large-scale, multi-sysplex environments
- Proficient with Microsoft Software Product suites (Project, PowerPoint, Excel, Word etc.)